Your Privacy Matters
At VivoPet, we are committed to protecting your privacy and the information you share about your beloved pets. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
Account Information
- Email address - Used for account creation and communication
- Display name - How you'd like to be addressed in the app
- Profile photo - Optional, stored securely in the cloud
Pet Information
- Pet names, breeds, species, and dates of birth
- Health records including medications, vaccines, and vet visits
- Weight tracking data and activity logs
- Pet photos and documents you choose to upload
- Insurance policy information
- Behavioral notes and food preferences
Usage Information
- App interaction data to improve user experience
- Device information for app compatibility
- Notification preferences and settings
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain the VivoPet service
- Send medication reminders, appointment notifications, and health alerts
- Enable pet profile sharing with family members or caregivers
- Generate health insights and tracking reports for your pets
- Improve and personalize your app experience
- Communicate important updates about the service
3. Data Storage and Security
Your data is stored securely using industry-standard practices:
- Cloud Storage: We use Firebase (Google Cloud) for secure data storage
- Encryption: Data is encrypted in transit and at rest
- Authentication: Secure authentication protects your account
- Access Control: Only you and people you explicitly share with can access your pet data
Your Data, Your Control
You can export, modify, or delete your data at any time through the app settings. When you delete your account, all associated data is permanently removed from our servers.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With your consent: When you choose to share pet profiles with other users
- Service providers: With trusted partners who help us operate the app (e.g., cloud hosting)
- Legal requirements: When required by law or to protect our rights
5. Third-Party Services
VivoPet uses the following third-party services:
- Firebase Authentication: For secure sign-in
- Firebase Firestore: For data storage
- Firebase Storage: For photo and document storage
- Apple Push Notification Service: For reminders and alerts
Each of these services has their own privacy policies governing their use of data.
6. Children's Privacy
VivoPet is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a readable format
- Withdraw consent: Revoke sharing permissions at any time
8. Notification Preferences
You can control which notifications you receive through the app's notification settings. This includes:
- Medication reminders
- Appointment alerts
- Vaccine due dates
- Health alerts
- Birthday reminders
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email. Your continued use of VivoPet after changes are posted constitutes acceptance of the updated policy.